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Your Professional
Advantage
Your success
has everything to do with satisfied customers. That's why
since 1984, we have supported our Client's projects with a
dedicated, in-house customer contact center. Our sophisticated
phone system identifies your customer before the call is even
answered. Whether your customer wishes to place an order,
or just ask a question, they are greeted by an agent who has
been trained to understand the unique qualities of your products.
Our agents
also have finger-tip access to our exclusive ANSWERMAN sm
on-line sales manual. AnswerMan sm contains detailed
information listed by product, and can be updated remotely
from your staff's PC's.
Beyond the
initial call, our staff also handles the important details
of packing and shipping coordination. Through every stage,
our emphasis is placed on courtesy, accuracy,
and on-time delivery.
In addition,
you need more knowledge about your customers, so you can make
informed decisions regarding products, promotions, sales and
more. That's why we developed PD-TRACK sm to record
every contact, even non-order calls for marketing analysis
and follow-up. You'll know exactly what kind of questions
your customers, and potential customers, are asking so you
can respond quickly and effectively.
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